At The Vitamin Shop, we prioritize delivering only fresh stock at the time of purchase.
Products in their original, unopened, and untampered condition can be exchanged or returned within 7 days from the date of receipt. However, this policy does not apply to items purchased on special offers or fridge items. Opened products cannot be exchanged or returned. A valid original receipt is required for all returns and exchanges.
For returns via courier, the customer will bear the return shipping charges. However, no charges apply for returns made directly at The Vitamin Shop outlets.
To start the return process, please inform us within 7 days of receiving your order by emailing care.thevitaminshop@gmail.com with your order number in the subject line.
The product should be shipped to our store address:
The Vitamin Shop, [Your Store Address]
Ensure the original invoice is included in the return parcel. Once received, we will process your return within 3 working days.
For any concerns or assistance, feel free to contact us at care.thevitaminshop@gmail.com with your order number in the subject line. We’re happy to help.
